We understand that from time to time families may need some extra support and help.

There are lots of ways in which we, as a school, can help and there are also many local services available to you, to access free of charge, who can offer you invaluable advice, help and support.

Who should I contact at the school if I need help or have concerns?
In the first instance please speak to your child’s class teacher, they are very well equipped to support you and your child with lots of different areas of school life.  If necessary, the class teacher will seek advice or further support from other areas of the school as follows:

Kimberly Morton – Principal and Designated Safeguarding Lead
Paula Brown– Assistant Principal, Deputy Designated Safeguarding Lead, Year 5 and 6 Phase Leader
Diane Primus –  Assistant Principal, Deputy Designated Safeguarding Lead , Year 3 and 4 Phase Leader
Nikkie Milbourne– Assistant Principal, Deputy Designated Safeguarding Lead Year 1 and 2 Phase Leader
Keiana Clement – Assistant Principal, Deputy Designated Safeguarding Lead and EYFS Phase Leader
Tom McVay– Learning Mentor, Deputy Designated Safeguarding Lead 

All of the above members of staff can be contacted at info@pipersvale.org.

Where else can I go for help?

Customer First

If you have any safeguarding concerns about a child please contact Customer First on 0808 800 4005.  If it is an emergency and you feel that a child is in immediate danger, please call 999.

Suffolk Infolink

This is a fantastic signposting site with lots of information on support groups, childcare, schools and advices across the whole of Suffolk.

Wellbeing Suffolk

Wellbeing offer a vast range of free services to support people with their wellbeing and to overcome difficulties such as stress and anxiety.

Citizens Advice, Ipswich

Citizens advice provides free and confidential advice on areas such as benefits, housing, family and relationship issues and legal issues.

Healthy Suffolk

This website has lots of information to help you keep well and to support your health and wellbeing.

Suffolk Family Information Service

This service offers free and impartial advice to parents finding childcare and other family services for 0-19 year olds.

Every Mind Matters – NHS

This website provides lots of information on how to get help and advice with your mental health and wellbeing.

Last updated May 14, 2025